Refund policy

Returns, Refunds & Exchanges

We do not accept any returns. The only exception is a faulty item, in which case La Oribeli will replace or repair the item as set out below.

All La Oribeli pieces are crafted to order. Accordingly, all sales are final: we do not accept returns, and we do not offer refunds or exchanges, including for change of mind, incorrect size selection, or delay in delivery. Please choose carefully and review your order details (including ring size, materials and engraving) prior to payment, as orders cannot be cancelled or altered once production has commenced.

Faulty or Defective Items

Nothing in this policy excludes, restricts or modifies any right or remedy conferred on you by the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth) ("ACL"), or any other statutory provision that cannot lawfully be excluded. Our goods come with guarantees that cannot be excluded under the ACL, including the guarantee of acceptable quality under section 54 of the ACL.

Where a piece suffers from a manufacturing defect such that it fails to comply with the consumer guarantee of acceptable quality, and you notify us at contact@laoribeli.com within a reasonable time of the failure becoming apparent (having regard to the nature of the goods, consistent with section 262(2) of the ACL), La Oribeli will, at our election, replace or repair the defective item in accordance with sections 259–261 of the ACL. Where the failure amounts to a "major failure" within the meaning of section 260 of the ACL, you are entitled to the remedies prescribed by the ACL in respect of that failure.

For the purposes of this policy, a "defect" or "manufacturing fault" does not include, and the consumer guarantees are not breached by, damage or deterioration arising from: ordinary wear and tear; loss of stones; allergic reactions or sensitivities to materials disclosed on the product page; misuse, neglect or accidental damage; failure to follow our care instructions; exposure to chemicals, perfumes, water or abrasive surfaces; oxidisation, tarnishing, dulling or natural patina of gold or other precious metals, or fading, lightening or wearing of plating (including, in particular, rhodium plating), over time. Broken or stretched chains; chipped, cracked or loosened stones resulting from impact; resizing, repair or other work performed by a third-party jeweller (which will void any assessment of fault attributable to our workmanship); or any matter falling within section 54(6)–(7) of the ACL (goods damaged by abnormal use).

Proof of purchase is required for all claims. Assessment of the piece by La Oribeli (or our nominated jeweller) is required before any remedy is provided.

Repairs — Six-Month Warranty

La Oribeli offers a six-month warranty on faulty pieces, commencing on the date of delivery. This warranty covers manufacturing faults only and does not include loss of stones, wear and tear, broken chains, or any of the other matters excluded above. To make a claim, please email contact@laoribeli.com with your order number, details of the piece requiring repair and clear photographs, and our team will respond with next steps. Where a manufacturing fault is confirmed on assessment, La Oribeli will repair or replace the piece at our election at no cost to you; where no manufacturing fault is found, any repair may be offered as a paid service quoted in advance. This warranty is given by La Oribeli (contact@laoribeli.com) and any expenses of claiming are addressed as set out above.

This warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates.

Please contact us at contact@laoribeli.com with any questions or enquiries — we are always happy to help.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@laoribeli.com.