Shipping policy

As each La Oribeli piece is made to order, please allow 3–6 weeks for production from the date of payment, in addition to the delivery timeframes below. Lead times may extend during peak periods (October–December).

Australia: All orders enjoy complimentary shipping via FedEx or DHL courier, fully insured and tracked. Signature on delivery is required for every order. You will receive an email confirmation with tracking details once your order has been dispatched.

International: International orders are shipped via FedEx or DHL Express, fully insured and tracked, with complimentary shipping. Signature on delivery is required.

Customs, duties & taxes: The recipient is responsible for all customs charges, import duties, taxes (including GST/VAT equivalents) and any other fees levied by the destination country. These charges are not included in the purchase price or shipping, are outside La Oribeli’s control, and must be paid by the recipient in order to receive the parcel. La Oribeli accepts no responsibility for delays, storage fees or return of a parcel arising from unpaid customs or duty charges, and any re-shipment resulting from a parcel refused or abandoned at customs will be at the recipient’s cost.

Undeliverable parcels: Where delivery cannot be effected, the courier will leave a notification card and the parcel will be held at the nearest courier depot or collection point for collection. Parcels returned to sender due to an incorrect or incomplete address will be re-shipped at the customer’s cost. Please ensure your delivery address is correct at checkout, as we have limited ability to amend addresses once processing has begun.

Lost or stolen packages: Once your order has been signed for or marked as delivered by the courier, responsibility for the piece passes to the recipient, and La Oribeli is not responsible for items lost or stolen after delivery. Please double-check that your delivery address is correct at checkout. Orders lost in transit prior to delivery are covered by the shipment’s insurance and will be handled by La Oribeli with the courier.

Damaged in transit: If your order arrives damaged, notify us at contact@laoribeli.com within three (3) business days of delivery with your order number, a description of the damage and photographs, so we can assess your claim in accordance with the Faulty or Defective Items section above and the ACL and, where applicable, lodge a claim with the courier under the shipment’s insurance.